Provada.inProvada.inProvada.in

RETURN POLICY

Our friendly and knowledgeable Customer Service Team is always ready to respond to your queries and details regarding doubts and questions about shipping and delivery and offers better assistance and help in navigating our site or placing an order.

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you want to return the parcel then send back this parcel to our address (our address is mention shipment label) and send a courier copy to us by mail after receiving the parcel we will transfer the amount to you in google pay or Paytm and Bank NEFT

You can always contact us for any return question at help.provada@gmail.com


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

 

*If U Want To Return Then U Have To Do Courier At Our Address Mention On Parcel. You Need To Call And Whatsapp. When We Get Your Parcel Then We Will Contact U And Refund By Paytm, Google Pay Or Bank Transfer..

- Refund Amount Not Given In Cash, But Your Amount We Transfer On Bank

* Due To Following Factors Refund & Replacement Are Not There: -

Color Change : If In Color There Is Miner Difference That Is Not Accepted

For Demo: If You Click Red Color Product  Picture In Your Phone Or Camera That Is Shown Like Dark Red Or Maroon Type.

So Kindly Inform You That In That Case Your Product Is Not Acceptable. - Color Accepted For Refund Like You Have Place Pink And Received Black So That Is Accepted.

PRODUCT RETURN  AND REPLACEMENT NOT ACCEPT UNDER FOLLOWING RULES :-

  • Product is washed/damaged/worn
  • Part of missing delivered full product 
  • Products must be in their original condition
  • Products which were sold as combos/sets, are not eligible for return/replacement as individual items
  • If, according to your opinion you don't like the product, this return reason is not acceptable
  • Replacements will be made basis availability of that product on the website
  • In case of damaged from your side, this product is non-refundable

 

* Size Issue:- If Available Size Then You Wants Different Size Then Tell At The Confirmation Call Time. If One Time Your Order Shipped Then No Change Or No Replace For Size Issue.

* Stitched Issue: - If We Send Unstitched Product Or Semi- Stitched Product And Stitched By Customer That Is Not Accept For Refund Or Replacement.

*Washed Product :- If Any Product Washed By Customer Then In That Case Product Not Accept For Refund Or Replacement.

* Cancellation System

- If You Want To Cancel The Order Then Send Mail Within 24 Hours After Place Order By You.

- If You Want To Cancel Order And Not Able To Send Mail Then Our Confirmation Team Call You For Order Confirmation At That Time Tell Them For Order Cancel. So We Will Cancel Your Order From Here.

 - If You Want To Change Your Shipping Address You Have To Send Mail Within 24 Hours Otherwise After Shipped The Parcel Address Can Not Be Changed.

* We do not exchange / refund sale items after all discussion.

 

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